Frequently Asked Questions
Everything you need to know about your floral delivery.
Do you offer same-day flower delivery across Canada?
Yes, we offer same-day delivery for most orders placed before 1:00 PM in the recipient's time zone. Please note that availability may vary during peak holidays like Valentine's Day or Mother's Day.
How can I ensure my flowers stay fresh for as long as possible?
To maximize longevity, trim the stems at a 45-degree angle upon arrival, place them in cool water, and keep the arrangement away from direct sunlight, heat sources, and ripening fruit.
What happens if the recipient is not home at the time of delivery?
If the recipient is unavailable, our couriers will attempt to leave the bouquet in a safe, shaded area or with a neighbor. If no safe location is available, we will contact you or the recipient to schedule a redelivery.
Can I customize a floral arrangement?
Absolutely. While we offer a wide variety of curated bouquets, you can contact our floral design team directly to create a bespoke arrangement tailored to your specific preferences and budget.
What is your satisfaction guarantee policy?
We take pride in our blooms. If your flowers arrive damaged or do not meet our freshness standards, please contact us within 24 hours with a photo of the arrangement, and we will provide a replacement or a full refund.
Are the flowers delivered exactly as shown in the product images?
While we strive for perfection, flowers are seasonal products. Occasionally, substitutions of equal or greater value may be necessary to ensure your bouquet is as fresh and beautiful as possible.