Returns & Exchanges

At Florist.ca, we strive to ensure every bloom brings joy; however, if your order arrives damaged or incorrect, we offer a 24-hour satisfaction guarantee for fresh arrangements and a 14-day return window for giftware.

Return Process

• 1.
  Contact Customer Support

  Notify us within 24 hours of delivery for fresh flowers or 14 days for non-perishable items by emailing support@florist.ca with your order number.

• 2.
  Provide Photo Documentation

  Attach clear photographs of the floral arrangement or damaged item to your request so our florists can assess the quality and condition.

• 3.
  Receive Return Authorization

  Once reviewed, our team will provide a return authorization number and instructions on whether the item needs to be returned to our local studio.

• 4.
  Processing Refund or Replacement

  After approval, we will either dispatch a fresh replacement bouquet immediately or issue a full refund to your original payment method within 3-5 business days.